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$40 transfer of data fee but store associate did nothing how to refund?

Hi there. First time posting but this really made me upset so wondering how many others have their local Verizon retail store hide these fees. We went into the local Verizon store (Goleta, CA on Hollister ave) and got a new phone to upgrade a previous line. The associate asked if we needed help transferring data and we said NO. While checking out and paying the taxes and fees I noticed a $40 data transfer fee. I was like what is this fee. It was near closing and nothing I could do but am going back today to inquire about it as well as give our trade in.

if this is the “new” service from Verizon I’ll pay the device off and switch services as this is not good sales tactics at all. We were never informed of a $40 fee for the sales guy doing nothing except upgrading a phone on my account (I have like 8 lines too) so not just one or 2 lines.

This was after 2 visits (one trying to get a phone that wasn’t in stock with a great promo) to almost a week later we knew the phone came in but no contact or call to let us know. When we went in we had another associate help us as was super useless. He was telling us only the associate who sold us the phone could release it to us and he only works 2 days a week. Makes no sense. NONE. We went back on a day he was working and super clueless, AirPods in ears and real eager to help. Wasted another hour to end up being told the wrong info a week ago and now into a “better” deal.

if Verizon corporate reads these please reach out if you need names/dates of all this because honestly this is a giant joke. We (customers) pay good money for help and assistance (they’re defiantly not busy) and besides the erroneous fees being added at check to be called “taxes” is deception at its finest. If I can’t get the $40 refunded tonight I’m seriously ready to take ALL my lines to AT&T or T-mobile as the service provided can’t be any worse then it is currently. We have horrible cell reception in town and was told it’s because we have an airport nearby? Come on.

Comments

spunger1

Here is a follow up. Went in when the employee who was to help us was suppose to be working so we could give the trade in towards our purchase. He wasn't there (not surprised) and instead had a new associate help us. He was super confused as everything he signed us up for said no trade in required. Waste of time and gas once more. When we questioned the $40 fee he had to call his store manager who said he'd have to talk with the employee who helped us and would get back regarding the fee. I have a feeling unless this store manager is helpfull (don't know yet) I'll have to be calling Verizon corporate and see if they're able to help or charge back on my credit card as a last resort & if I need to do that I'll be moving all my phone lines to somewhere else other than Verizon. All the employee's agreed that he did not help us do what that $40 was suppose to cover & he should have been up front with the charges but wasn't. I know it's not any of the assoicates who have been trying to fix the one non-informed one's issues but now they're stuck trying to clean up his mess.

I'm going to keep updating this as more unfolds as I can't be the only one who's having this happen. If Verizon wants to respond I'm more than happy to give names/dates/times of who's been helping us or with a way to resolve this.

Verizon_Support

Hello spunger1. Thank you for sharing details of your recent experiences with Verizon. We do not want you to be frustrated, stressed or leave. Our goal is world-class service and would appreciate the opportunity to work with you to review this further. Please reply to the following private message so we can gt into account details, with your help that is.

-Deb

SynthpopAddict

There is a device setup fee if they activate your SIM or eSIM in store, and a separate data transfer fee if you have the store employees move your data from your old device to a new one. You can do this stuff on your own, but then there's always the chance something will go wrong and your new device will then be stuck in la-la land if the SIM refuses to activate.

As for poor coverage, yes, airports can definitely be problematic with interference from the air traffic controller tower. Switching carriers may or may not help as it depends on what radio frequencies are being used, but you can always ask the neighbors if anyone else works better.

Jose2024

I’ve recently had this same issue. Just today I got a $49.99 transfer fee and on top of that the associate that “helped” me also told me he was going to upgrade my phone and add a plan that’s lower but I would keep all the perks my previous plan had. I need this situation taken care of but just now I found out the plan he put me on has NOTHING BUT 5G.

He added coverages and data storage without consulting me about it. He also added Apple Music and Disney Bundle and claimed it was a better option.

Tell me why if my phone is on a supposed promotion, he said it would take 3 months to “kick in” and have my credit applied. You honestly need better and honest people behind the counter. Now I’ve lost my old plan, along with money for transfer fees that never occurred and my data is still downloading straight from iCloud.

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