I am posting on here because I have already tried calling 3 times and chatting on web with an agent. Each time they have all assured me that my issue had been fixed. I have my bank account connected, autopay on, and paperless billing on, yet every month my bill comes out without the discount. I have escalated this as high as I can over the phone with Verizon customer support. This is a technical issue with Verizon's billing department. Please do NOT suggest that I remove and re-enter my bank account information, turn of and on autopay, and turn of and on paperless billing to see if that is the solution. I have done that every single time I've talked to support. I NEED HELP, and I do not want to keep wasting my time trying to fix this!
Is this a direct ACH withdrawal transaction? The reason I ask is because only Verizon Visa or direct ACH transaction qualify for the autopay discount. Any other credit cards, or even debit cards don't qualify.
If you had an autopay transaction decline for any reason whatsoever, the system unfortunately will cancel your autopay and you won't be able to sign back up for it for 6 months. Wish there were a way around this ban because glitches can happen, but I don't have any say in it.
No it was a checking account. Fortunately someone from the technical team fixed it. Never found out what the solution was. I would say submit a technical issue ticket and not talk to customer support.
Thanks for contacting us. Glad we were able to resolve you Autopay problem, Please let us know if we can assist you with anything else. -Ross
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