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I have been with them for 8 years. I have also been paying $80 a month for a just a line- no phone payment or anything extra. I called to see if I could get it lowered to price match other providers and they said they would lower it to $50 going forward. I was relieved and decided to stay with them instead of another carrier because they price matched- I noticed three months later that they never changed it. I had been still paying $80 a month. I chatted on their customer support for 6 HOURS. And they wouldn’t give me a refund and they would only give me a $20 credit for my last payment. I was going to leave 3 months ago- only stayed because of their promises- and now I am out $90 and still no help. I am leaving Verizon and am extremely annoyed. I can’t imagine their customer retention is great and they do not value their customers.
-Harry
We previously initiated a private conversation to safeguard your information and facilitate secure account access.
We are following up to ensure you are currently receiving the maximum value from your account with us. We certainly hope we can continue to serve you.
If you still require assistance or wish to discuss your account further, please reply to our private message thread in your inbox.
-Luis
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