Why am I receiving huge bills and threats of collections? I paid my bill, it showed as paid- a week later I got threats of disconnection and it showed I owed for two months. I called, talked to a rep who assured me it was paid and all was well. Eventually the my Verizon app updated to correct Information. Another week has passed and Iโm receiving messages and the app says Iโm three months past due!!! By my records I am paid in full and will next have a payment on the 23rd of this month. Or, I wonโt, because if this nonsense continues I will switch carriers. What other options do I have?
Hello, ClaireS928. Help is here as you definitely deserve answers regarding your billing. Let's work together to make this happen. Do you have only one account with Verizon (for wireless)? Do you also have a Fios account for our landline and home services?
-Natasha
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