I was told by a representative that called me back after the call was lost that I would get 40$ off my bill from a promo that Verizon had for customers that have been with Verizon for 1-3 years and it would bring my bill down to $120 a month. And that it would take 24hrs and that I would receive a call from someone in 24hrs. I never received a call and my bill never went down so I called to find out everything that was told to be was a lie and that the notes didn’t make sense. Do disappoint in Verizon to only say that was a lie there’s nothing I can do. You should look to see what rep I talked to listen to the call and see that I’m telling the truth. The fact that I’m probably not the only person that has been told this is what makes me mad. Money odd hard to come by and people need a little help. And by the way the person why called me back said he was a supervisor
Hello, Holmesaja. Saving money is a must as we know times are expensive. My apologies to hear of your experience. Let's work together to get this figured out. Do you know what the promotion was called? I'd like to research this for you.
-Natasha
He said it was a promo that if you been with the company for 1-3 years then you will get $40 off your bill as long as I stay in the same plan and that the changes will take place 24hrs and look for a call to confirm once I didn’t get the call I called in and was told it was all a lie
Holmesaja, we certainly want to ensure that you are getting the most value from your account and plan. You shared that you called back and were advised the information you were provided about an offer was not accurate. We would be glad to investigate your account further to lift up your experience. Be on the lookout for a Private Message from us so that we can access your account specific details.
-Andi
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