I just wanted to file a complaint, I was on the phone with one of your customer service agent and she left me on hold for 10 minutes but I was on the phone with her for an hour with my issue not being resolved and She didn’t even get back on the phone instead a guy answered the phone and was able to help me with getting a discount simple. This lady did not know how to do her job nor give excellent customer service. Please train your employees better when dealing with customers.
They know nothing beyond there script
Oh, no. We don't want to see you go. We always want you to have an excellent overall experience. We're passing on your feedback. If there's anything else you need assistance with, please send us Private Note, so we can get it taken care of.
A supervisor came on the phone and said tough. Time for a new carrier
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