Can’t port out number

[Ptzthehall]

Need some help how I can’t get my numbers ported out. I spent 8 plus hours yesterday trying to port my numbers out to my perspective new carrier. All number transfer pins and account pins don’t work say they’re incorrect.  

I talked to probably over 15 reps by chat and phone all of which were no help just transferred and dumped on someone else who didn’t know what to do other than read a script since Verizon has so much out sourced support these days. 

Is there a way to get in touch with higher level of help at the port center or tier 2? To resolve this. 

[SynthpopAddict]

Some things to check:

-Make sure both SIM Lock and Number Protection are turned off in your account, because those block porting out and SIM changes.  These features were implemented to prevent fraudulent port outs or hijacking of your SIM.  It takes 15 minutes before the changes take effect.

-Your account PIN is used as an extra authentication step to verify it is you who wants to access your account and is not the PIN for porting.  It is a transfer PIN you want for each line you wish to port out.

-Transfer PINs expire within a few days, so don't get new ones until you are ready to port.

-If the carrier you are switching to is some small company, it's possible they don't have an interconnection agreement with Verizon.  If this is so, then you cannot port the numbers to that carrier.

[Ptzthehall · Accepted solution]

Thanks for the reply.

Confirmed number lock is off  

I’ve done all these things generated multiple transfer pins none of them worked all account info was correct. 

Carrier I’m trying to port to is US mobile so they very much do support Verizon. Should also note I have a concession account which required my standard account pin to port out last time which hasn’t worked either. 

Something on the system side of Verizon has ruined my numbers from being ported out and support has been utterly useless finding an answer let alone a  resolution to this problem. 

Already filed an FCC complaint they are not allowed to prevent my numbers from being ported out. 

[SynthpopAddict]

You're welcome.  Make sure you turn off SIM Protection too, because otherwise your number is tied to the SIM or eSIM with Verizon.

There are rare instances in which a number cannot be ported.  Usually it's a landline issue, but there can be situations where some sort of red tape prevents porting.  Good luck.

[Vanderburgny2pa]

Did you ever resolve this? I’m having the same issue.

[kf8047]

Were you able to resolve this issue?  I am having the same problem.

[Ohio22]

I am also having this issue.  I’m about to also file a FCC complaint.

[vzw_customer_support]

Ohio22, we're sorry to hear you're leaving Verizon but want to ensure that this is a smooth process. You'll need to make sure that you have Number lock turned off and generate a Number Transfer Pin. These steps can be found here: https://www.verizon.com/support/port-out-faqs/

If you still run into issues after following those steps, let us know and we'll take a look with you.

-Katie

[vzw_customer_support]

Hello kf8047, we're sorry to hear your experiencing issues with your account. Are you still experiencing these issues? 

~Ivone

[vzw_customer_support]

We are sorry to hear you had this experience reaching out for support, and we are sorry to hear you are considering porting out your number. We will send you a private message to further assist you.  

-Art