Can’t receive two factor authentication sms messages

Sa7654
Enthusiast - Level 1

I’ve tried over and over with several companies that require 2 factor authentication to authenticate through sms.  I’m not receiving any of their sms messages. I get all normal texts from friends, family, etc.  

0 Likes
Reply
1 Solution
Sa7654
Enthusiast - Level 1

The chat agent actually fix it by “refreshing “ my network settings on “her end”.  Took a while but I think Verizon was somehow blocking numbers that weren’t in the traditional phone number format (Amazon, Chase bank, etc).

View solution in original post

2 Replies
jav6
Champion - Level 3

@Sa7654 wrote:

I’ve tried over and over with several companies that require 2 factor authentication to authenticate through sms.  I’m not receiving any of their sms messages. I get all normal texts from friends, family, etc.  


What make/model device are you having the issue with?  Does the two factor SMS authentication work with your Verizon account login? Is this a new device or new service with Verizon?

...Just another VZW customer...trying to offer some assistance...
0 Likes
Reply
Sa7654
Enthusiast - Level 1

The chat agent actually fix it by “refreshing “ my network settings on “her end”.  Took a while but I think Verizon was somehow blocking numbers that weren’t in the traditional phone number format (Amazon, Chase bank, etc).