Wife passed suddenly due to mental health, yesterday due to disability I used support ticket to have line/plan canceled, they used her line for an upgrade of a different phone on my account, so there was a payment plan balance as verizon did not disclose making payments to receive discount years ago & refused to grandfather in contracts.
Wanted to payoff phone balance cancel the phone # DONE! SHOULD TAKE 5 MINUTES
after 3 hours finally canceled the line/plan. No email confirmation or a thing, logged in to look they also canceled another line totally separate Phone # for a data only plan I use for my disability!!!!
Transferred over 20 times, asked same questions again and again. Data line sim card # provided they promised reactivation charging me another $35 each time went thru changing that phone # 4 times never worked
Now this morning i see my deceased wifes phone & # is added back to the accountvin service again!!!!
UNBELIEVABLE what a twist of the knife after over a 24 hour period more hassles & pain worse off than I started mentally destroyed
Hello, Doxiedave, thank you for reaching out regarding your account. We're very sorry for your loss and are here to help make sure we can help with your request to cancel service. So we can better assist, we will be reaching out via Private Message.
-Lauren
We are ready to help. Reply to our message, so we can get started.
~Maria
Start a new topic or ask questions in the open forum.
