Cannot text T-Mobile and it’s not my iPhone

[Dogsitter1]

Cannot text T-Mobile talked with Verizon multiple times. Talked with apple multiple times. Apple finally gave me a new iPhone so it’s not them. Come on Verizon I have been a long time customer.  Quit trying to dupe me. Fix it now

[vzw_customer_support]

This is definitely odd. We want to make sure that your device and messages are working properly. Please tell us, is this happening with specific contacts? When did this start? What messaging app are you using? ~Geo

[Dogsitter1]

Hi 

I can give you my number and you can look up the situation. Been happening since January.  Now that I have a new phone not even a month still doing it. Today all my text are green and I cannot text my work group or the doctors group. 

[Dogsitter1]

Geo please respond 

I need this fixed

[Dogsitter1]

I am contacting FTC THIS IS NOT RIGHT YET YOU KEEP ACCEPTING MY PAYMENT 

[SynthpopAddict]

I don't have any problems with texting T-Mobile customers, but it sounds like a SMSC isn't working someplace.  A T-Mobile customer put up a thread some months ago saying they couldn't text Verizon customers and they finally had to file an informal complaint with the FCC before it got fixed.  I hope you don't have to do the same thing, as this sounds like some random network issue.

[Dogsitter1]

Thank you for your response.  I filed a complaint today with FCC 

[vzw_customer_support]

Hello. We are here to help with texting issues. To better assist, please tell us a little more. Do you have problems with all T-Mobile lines or with a particular number? Are you using Regular or Wi-Fi Calling?

~Maria