Cell Booster with 5 bars but garbled reception

We have barely 1-2 bars of cell signal at home and we purchased a Verizon ASK-SFE116 home signal booster which gives us 5 bars of signal strength on our phones but we have a very hard time clearly hearing incoming phone calls, the called can hear us fine but we can barely understand what they are saying. I have a Samsung S24+ any suggestion on how to improve this situation?

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Verizon_Support

@Bobsail
wrote: We have barely 1-2 bars of cell signal at home and we purchased a Verizon ASK-SFE116 home signal booster which gives us 5 bars of signal strength on our phones but we have a very hard time clearly hearing incoming phone calls, the called can hear us fine but we can barely understand what they are saying. I have a Samsung S24+ any suggestion on how to improve this situation?

Thank you for reaching out to us here and for sharing your experience. Additional steps can be found using the link below to ensure you have the best expereicne with your Network Extender. After clicking the link, the first option showing "Setting up and using your Network Extender (PDF*)" has some great tips to ensure the best experience.

https://www.verizon.com/support/network-extender-basics/

-Andi

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SynthpopAddict

From what you're describing, the phone isn't quite using the signal booster just right. I couldn't find any troubleshooting guide on Verizon's website when I just looked now for the booster, unfortunately. On my Samsung phone, there is an option under Settings > Connections > Mobile Networks > Network Extenders. Have you checked to make sure the booster is showing up on your phone's settings? The only other thing I can suggest is to look up the troubleshooting guide for the S24. Sorry I couldn't be of more help.

Bobsail

Thank you so much for taking the time to respond, my S24+ when using your procedures responds with " Error while searching for networks".

I tried restarting the cell booster, modem, and phone. I beginning to think it's my phone or possibly my Laptop with Windows 11 sharing phone resources.

Thanks again for trying to help, any other suggestions are always welcome.

Be Well!

SynthpopAddict

You're welcome. If the phone is showing an error when looking for the signal booster, this means it is not hooked up to the booster correctly. Have you tried using a search engine to see if anything comes up on troubleshooting?

Surprised nobody at Verizon has joined the thread yet...

Verizon_Support

@Bobsail
wrote: We have barely 1-2 bars of cell signal at home and we purchased a Verizon ASK-SFE116 home signal booster which gives us 5 bars of signal strength on our phones but we have a very hard time clearly hearing incoming phone calls, the called can hear us fine but we can barely understand what they are saying. I have a Samsung S24+ any suggestion on how to improve this situation?

https://www.verizon.com/support/network-extender-basics/

-Andi

Verizon_Support

Thanks so much for this info, and we are happy to help. Are you able to send us a screenshot of what you are receiving? I have sent you a Private Message for further assistance.

-Natasha

Bobsail

Some screen shots of what I have going on. S24+ Settings Screen shot Cell Booster Screen Shots