Did Verizon change the direction of the dish on their cell tower to point away from me? I am going to have to switch carriers if I cannot resolve this. I am in Rockville, MD 20851 along Meadow Hall Drive 500 block. It was not so great before but at least I could use it if I opened my blinds. Now I can't hardly at all.
Does the Check Network Status link indicate any outages at your address?
We're sorry about the issues you've been having with your service for three weeks already. First, we'd like to try troubleshooting by using this link: https://www.verizon.com/support/devices/#mobile Find your device and click on troubleshooting. Find the issue that most matches what's been going on and let us know if you see any improvements after completing the troubleshooting. Please make sure you sign into your My Verizon account as well.
~Jesse
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