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Chat and customer service complaint

Today was my second time dealing with an issue of Verizon not applying the $10 discount for direct withdrawal from my account. I am 100% certain that the chat people get paid by the minute because an 30 second issue should not have taken an 1 hour and 45 minutes.

I only have home internet

and will probably never

switch my mobil service to Verizon because of their horrendous customer service record.

It’s the same scripts and garbage plus the sales push. The management should be terminated at these call centers.

As soon as T-mobil has wifi in my neighborhood, I’m done with Verizon!

Comments

greydog3

I couldn't agree more with Verizon's horrendous customer service. Rather than concentrating on my phone's problem, I received the same scripts and sales push. The Verizon rep directed me to do a factory reset. Although I did a back-up beforehand, I lost all of my texts which are an extremely valuable source of historical information for me. Plus all of my apps went back to zero and I had to dig up all passwords again and I lost all of my historical counts on many apps. The reset did not in any way solve my problem. The rep should have known that was not the solution. Afterward, the rep basically said oh well and again tried to sell me some service or other. After ending the chat, I went physically to a Verizon store where they told me immediately that the minor issue with my phone could not be permanently fixed and a factory reset should never have been suggested. I strongly suggest no one ever use the chat or phone options for Verizon service. Instead, go in to a Verizon company store.

SynthpopAddict

Do you have internet service through Fios, or is it the 4G/5G Home Internet cubes using the cell phone towers? There is an Autopay set up link for Fios customers I found on the Verizon website. However, the internet cubes are problematic for getting confirmations when you try to get autopay going.

I've read of problems with getting autopay set up when you only have the internet cube type service, because the internet cube can't directly receive emails, calls, or texts and your Verizon account is tied to the "phone number" of the internet cube. It's a problem with the system sending confirmations either through email or text. Another reason why the autopay discount may not be kicking in is if you are paying with a credit card or debit card (connected to a bank account) instead of a direct withdrawal from a bank account. The Verizon Visa card works for getting the autopay discount, but I think other cards don't qualify.

As for the Pink Logo Place, I was a customer of theirs for an extremely brief period, and you cannot get an autopay discount unless the autopay is done with a debit card or direct withdrawal from a bank account.

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