Coverage and network performance on unlimited data plan

Immediately upon switching to an unlimited data plan my cell coverage and network performance has degraded substantially on all 4 lines on our account. It’s highly frustrating to have been sold on the unlimited plan in a Verizon online rep. Thinking he used this to solve another problem and then experiencing such a drop on network performance. Have others experienced this? It worked fine precious to the change in plan so they are clearly manipulating performance. Does anyone else have solutions?

Accepted answers

Verizon_Support

We are here for you. Please tell us, does this happen at a specific location? During a specific time of the day?

~Geo

All comments

SynthpopAddict

What plan did you have before?

I'm wondering if you need new SIM cards, or if your account needs to be reprovisioned.

Verizon_Support

We are here for you. Please tell us, does this happen at a specific location? During a specific time of the day?

~Geo

Sad-service12

It a happening on all 4 phones on plan in all locations that require cell data to be used. Could not even get the Verizon speed test sight to come up. I wish we never got talked into changing plans. It was supposed to fix the data problems that cropped up on old plan. What are my options?

Sad-service12

This issue is not resolved even though someone posted it was

Sad-service12

Still not working, not sure how this shows a solution

Verizon_Support

Thank you so much for keeping us posted, Sad-service12. We appreciate the additional details, and will help get this figured out. To best assist, we'll be sending a Private message.

~Izzy

Verizon_Support

Hello, we understand the importance of having reliable service. Our goal is to help you in the best way possible.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert