Coverage and network performance on unlimited data plan

[Sad-service12]

Immediately upon switching to an unlimited data plan my cell coverage and network performance has degraded substantially on all 4 lines on our account. It’s highly frustrating to have been sold on the unlimited plan in a Verizon online rep. Thinking he used this to solve another problem and then experiencing such a drop on network performance. Have others experienced this? It worked fine precious to the change in plan so they are clearly manipulating performance. Does anyone else have solutions?

[SynthpopAddict]

What plan did you have before?

I'm wondering if you need new SIM cards, or if your account needs to be reprovisioned.

[vzw_customer_support · Accepted solution]

We are here for you. Please tell us, does this happen at a specific location? During a specific time of the day?

~Geo

[Sad-service12]

Still not working, not sure how this shows a solution

[vzw_customer_support]

Hello, we understand the importance of having reliable service. Our goal is to help you in the best way possible. 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[Sad-service12]

It a happening on all 4 phones on plan in all locations that require cell data to be used. Could not even get the Verizon speed test sight to come up. I wish we never got talked into changing plans. It was supposed to fix the data problems that cropped up on old plan. What are my options?

[Sad-service12]

This issue is not resolved even though someone posted it was

[vzw_customer_support]

Thank you so much for keeping us posted, Sad-service12. We appreciate the additional details, and will help get this figured out. To best assist, we'll be sending a Private message. 

~Izzy