I just wanted to say that I am not happy for the way I have been treated by customer representatives on the phone for a whole month now I have been lied to so many times by so many people working there every time I called in and they never fixed my problem on top of that so rude to me and never offered anything for the problem I have or anything to be nice to me the customer only thing they tell me is that they canโt do anything for the experience I got from the agent and that is not right like I know you guys donโt want me the customer to have to switch to a different service provider but Iโm looking around now for the way I been treated for a whole month to consider switching like thatโs so not right how I got treated and not even offered something good like I know you can do a lot for your customers to make them happy if you really want to stay as a customer but it looks like you donโt care or respect your customers I know you can give them a lot of credit for how they been treated or give them something from your own store for free like thatโs what agents for companyโs do for there customers so they donโt leave and I see that version doesnโt care about there customers like Iโm not saying give me a house or a car Iโm just saying I deserve something over the top for the way I have been treated for a whole month but I guess it doesnโt matter to you guys you donโt care about your customers so I just wanted to have this out there and Iโm looking around at other companyโs and I am considering switching for the rude and bad way I been treated and lied to multiple times
Hello, Kt66, thanks for reaching out about your account. I'm sorry to hear you're feeling this way, the last thing we want is for you to have the impression that we don't care about our customers. We certainly appreciate your loyalty and want to do anything we can to help you out. Can you tell us more about what's going on so we can better assist?
-Lauren
Start a new topic or ask questions in the open forum.
