Dahinda, IL Dead Zone
RChilders
Newbie

We live in Dahinda, IL 61428, specifically Oak Run properties, and there is quite a large dead zone with little to no reception for Verizon users. US Cellular is the only option for a consistent network. Please advise.

0 Likes
5 Replies
vzw_customer_support
Customer Service Rep

Thank you for the information. First off, we'd like to try some troubleshooting so we can rule out a device issue. Please click this link: https://www.verizon.com/support/devices/#mobile then find your device. Click "Troubleshooting" and select the issue that more closely matches your signal issues. Please make sure you're signed in so the troubleshooting is registered to your account.

~Jesse

0 Likes
RChilders
Newbie

I’ve gone through the troubleshooting with no resolve. As I have stated before, there is no solid Verizon cellular connection for 2000 Dahinda, IL (Oak Run) residents.

0 Likes
vzw_customer_support
Customer Service Rep

RChilders, we understand the importance of remaining connected and we can understand your concern when experiencing service issues. We understand you have shared that you have completed all of the troubleshooting steps, we would want to begin with the troubleshooting steps to ensure that all steps have been completed. From there, we would look at any additional steps. If you would like to begin with the troubleshooting steps, please let us know.

-Andi

0 Likes
vzw_customer_support
Customer Service Rep

RChilders, we always want to make sure that you receive the best available service in your area. Please tell us, when did this first start? To clarify, does this happen both indoors and outdoors? What signal do you typically see on your devices when you're in the affected area?

~Izzy

0 Likes
RChilders
Newbie

Izzy,

Oak Run Properties in Dahinda, IL has been experiencing this since the inception of cellular towers. At the most, there is a one bar signal and most of the time is SOS.

0 Likes