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Data boost NOT Working!

Data boosts have not applied to my account and safety mode is still on. So missed. Been going on 3 days and numerous calls to customer service. One rep even knocked out my ability to send and receive texts for an entire day. PLEASE fix my data. I paid $30 for nothing but being stranded when I leave my house with no access to maps, email, lookups, ect.! Last 2 reps said they would call me back -NOPE! Still no internet.

Comments

Verizon_Support

Hello Kristi73, we too want to make sure you are able to use your data and stay connected. You do not need to wait for a callback, we are here to support you. I hear the frustration! Please let us help you here and review options. Let's chat further. Please reply to the following Private Message to discuss details.

-Deb

Verizon_Support

We are standing by to help. Please reply to our private message. -Joe

NetEngineer

Im having the same problem and they wont give me a case or ticket number.

NetEngineer

Our posts are all controlled in the form on "damage control". Furthermore they won't give one a case number.

Jennzie

I'm having the same issue, while customer service did call me back, nothing has been resolved. My family is on the road and desperately needs a data boost.

Verizon_Support

We're sorry to hear that you're having problems with your data boost. We'd love to help you get this taken care of. Please be on the lookout for a Private Message.

~Jesse

Verizon_Support

We value your time, and we are here to help. Please reach out for assistance. ~Geo

Cramrambly

Same bought a data boost still in safety mode not happy

Verizon_Support

We're sorry to hear that your Safety Mode is still on after buying that Data Boost. The last thing we want is for you to not get the extra data you're paying for. Please be on the lookout for a PM so we can gather more details and find the solution.

~Jesse

MarkD12300

Having the same issue. Why even offer us data boost for purchase if we can't use it?

Verizon_Support

MarkD12300, we don't want you to be without your data boosts, and we're here to help you. Please check for a Private Message so we can gather more details and find a solution.

~Jesse

AAK2

Same problem. Very frustrated at this point. Have done all of the troubleshooting and hours on Verizon chat. Have gotten nowhere. It is obvious this is their problem. They keep trying to sell me an unlimited plan... again very frustrated- very poor service.

Verizon_Support

Oh, no! Dealing with service issues can be frustrating, especially if your Data Boost is not working. Verizon is here to help.

What exactly happens when you attempt to use the Data Boost? When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the Data Boost, any other issues?

~Gilbert

Sandb1ns

Same thing happened to me. They told me it would take 10 days to fix the problem, even though the new month started in 3 days. Then they tried to upsell me to unlimited 3 times in a row. Very clear that they’re just trying get people locked in to more expensive plans. I finally just got a reimbursement for my data boost and I’ll be waiting 3 days for full speed.

Macbuus

Same issue. I purchased a data boost on July 5 so I had access while away for the weekend. Joke is on me - didn’t let me use it.

Verizon_Support

Oh, no! We are truly sorry to see you in this dilemma. We know the importance of managing your service, especially when it comes to your data boosts. Our goal is to offer the support you need.

Please tell us more, what exactly happened when you attempted to take advantage of the data boost feature? How did you purchase it?

~Gilbert

absommer

Hello! I am dealing with the same issue. Last month I purchased 2 data boosts ($30) after running out of data when I was out of town. I was unable to use this data and called customer service. The customer service rep informed me that I needed to turn my safety mode off, but after that I would be able to access my data boosts. This was not true! I called back and they informed me that the data would not be available until after the next billing cycle since turning off the data boost does not go into affect until the next billing cycle (which does not help me when I need to data the most!). I called customer service back and explained the situation and asked for a $30 refund since I did not get to use the product I purchased when I needed it. I was told to call back when the bill was generated and that he could not do anything at that time. I called back after the bill was generated and spent almost what felt like an hour while the rep was working through the issue. The rep informed me that he had to send a request to another department to have the refund approved, but I would get a notification in 7 days. He informed me that my request should be approved based on me being a Verizon member for 19 years. I informed the rep that the timeline of me using Verizon wireless should not be the deciding factor, but rather me not getting to use a product that I purchased when I needed it should be enough for the refund! I never got a confirmation email and they ended up charging me the $30. Seems that this appears to be an issue with Verizon, I am highly disappointed that this continues to happen to their customers. Is this truly a glitch in Verizon's system? Or is it a questionable and shady maneuver to get customers to change their Verizon plans? Seems like a bait/switch to me.

absommer

Last month, I purchased two $30 data boosts while traveling but couldn't use them. Verizon customer service initially blamed "safety mode" but later admitted the data wouldn't activate until the next billing cycle. Despite multiple calls and explanations, I was denied a refund for the unused product. After an hour-long call, I was told a refund request would be submitted but never confirmed. I'm frustrated by Verizon's lack of accountability for a product I couldn't use when I needed it. This seems like a deliberate tactic to retain revenue rather than a system glitch.

Verizon_Support

We understand the frustration behind feature issues, especially when you are affected financially. Verizon is here to help.

For more Data Boost info click check out our FAQs: https://www.verizon.com/support/data-boost-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

Verizon_Support

We're here to help. Let us know if you need assistance. ~Peter

April48

I’d like help with this issue as well. I paid for the bata boost and if I can’t get it, I want a refund!!!

Verizon_Support

Hello, April48, we want to help make sure you're able to use your Data Boost that you paid for. Can you tell us more about what's going on?

-Lauren

philipkd

I had the same problem. I think the limited plans are old news now, and so Data Boost is glitchy. I tried to live the limited life as long as I can. A year or so ago, I even hunted down specific apps that were using my data, so that I could manage. But this past week, I quickly ran out of data. Then I did a Data Boost, and that bought me about a week. Then some mysterious app used about 800MB of data in one day. I couldn't figure out what it was, so I thought I'd get one more DB, and nothing. I thought maybe my request didn't go through, so I bought another. And still nada.

So this morning I just went ahead and asked for Unlimited, and I also asked to refund ALL THREE Data Boosts. The rep said he could do it, so we'll see if I'm stuck w/ a new bill.

Saranmaes

Please help, very much stranded abroad and your call center is closed

Verizon_Support

Happy Monday! Being on top of your service is vital, especially if you are encountering Data Boost issues. Verizon is here to help.

Let's obtain more details. Where exactly are you located? What recent changes have you made? Who else is experiencing this issue? What occurs when you attempt to use the Data Boost?

~Gilbert

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