Data boosts have not applied to my account and safety mode is still on. So missed. Been going on 3 days and numerous calls to customer service. One rep even knocked out my ability to send and receive texts for an entire day. PLEASE fix my data. I paid $30 for nothing but being stranded when I leave my house with no access to maps, email, lookups, ect.! Last 2 reps said they would call me back -NOPE! Still no internet.
Hello Kristi73, we too want to make sure you are able to use your data and stay connected. You do not need to wait for a callback, we are here to support you. I hear the frustration! Please let us help you here and review options. Let's chat further. Please reply to the following Private Message to discuss details.
-Deb
We are standing by to help. Please reply to our private message. -Joe
Im having the same problem and they wont give me a case or ticket number.
Our posts are all controlled in the form on "damage control". Furthermore they won't give one a case number.
I'm having the same issue, while customer service did call me back, nothing has been resolved. My family is on the road and desperately needs a data boost.
We're sorry to hear that you're having problems with your data boost. We'd love to help you get this taken care of. Please be on the lookout for a Private Message.
~Jesse
Iโd like help with this issue as well. I paid for the bata boost and if I canโt get it, I want a refund!!!
Hello, April48, we want to help make sure you're able to use your Data Boost that you paid for. Can you tell us more about what's going on?
-Lauren
We value your time, and we are here to help. Please reach out for assistance. ~Geo
Same bought a data boost still in safety mode not happy
We're sorry to hear that your Safety Mode is still on after buying that Data Boost. The last thing we want is for you to not get the extra data you're paying for. Please be on the lookout for a PM so we can gather more details and find the solution.
~Jesse
Having the same issue. Why even offer us data boost for purchase if we can't use it?
MarkD12300, we don't want you to be without your data boosts, and we're here to help you. Please check for a Private Message so we can gather more details and find a solution.
~Jesse
Same problem. Very frustrated at this point. Have done all of the troubleshooting and hours on Verizon chat. Have gotten nowhere. It is obvious this is their problem. They keep trying to sell me an unlimited plan... again very frustrated- very poor service.
Oh, no! Dealing with service issues can be frustrating, especially if your Data Boost is not working. Verizon is here to help.
What exactly happens when you attempt to use the Data Boost? When did the issue start? What recent changes have you made? Who else is experiencing this problem? Aside from the Data Boost, any other issues?
~Gilbert
Same thing happened to me. They told me it would take 10 days to fix the problem, even though the new month started in 3 days. Then they tried to upsell me to unlimited 3 times in a row. Very clear that theyโre just trying get people locked in to more expensive plans. I finally just got a reimbursement for my data boost and Iโll be waiting 3 days for full speed.
Same issue. I purchased a data boost on July 5 so I had access while away for the weekend. Joke is on me - didnโt let me use it.
Oh, no! We are truly sorry to see you in this dilemma. We know the importance of managing your service, especially when it comes to your data boosts. Our goal is to offer the support you need.
Please tell us more, what exactly happened when you attempted to take advantage of the data boost feature? How did you purchase it?
~Gilbert
Hello! I am dealing with the same issue. Last month I purchased 2 data boosts ($30) after running out of data when I was out of town. I was unable to use this data and called customer service. The customer service rep informed me that I needed to turn my safety mode off, but after that I would be able to access my data boosts. This was not true! I called back and they informed me that the data would not be available until after the next billing cycle since turning off the data boost does not go into affect until the next billing cycle (which does not help me when I need to data the most!). I called customer service back and explained the situation and asked for a $30 refund since I did not get to use the product I purchased when I needed it. I was told to call back when the bill was generated and that he could not do anything at that time. I called back after the bill was generated and spent almost what felt like an hour while the rep was working through the issue. The rep informed me that he had to send a request to another department to have the refund approved, but I would get a notification in 7 days. He informed me that my request should be approved based on me being a Verizon member for 19 years. I informed the rep that the timeline of me using Verizon wireless should not be the deciding factor, but rather me not getting to use a product that I purchased when I needed it should be enough for the refund! I never got a confirmation email and they ended up charging me the $30. Seems that this appears to be an issue with Verizon, I am highly disappointed that this continues to happen to their customers. Is this truly a glitch in Verizon's system? Or is it a questionable and shady maneuver to get customers to change their Verizon plans? Seems like a bait/switch to me.
Last month, I purchased two $30 data boosts while traveling but couldn't use them. Verizon customer service initially blamed "safety mode" but later admitted the data wouldn't activate until the next billing cycle. Despite multiple calls and explanations, I was denied a refund for the unused product. After an hour-long call, I was told a refund request would be submitted but never confirmed. I'm frustrated by Verizon's lack of accountability for a product I couldn't use when I needed it. This seems like a deliberate tactic to retain revenue rather than a system glitch.
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