For the last four months we have experienced either dropped calls, calls that can't be accepted/answered and or failed calls while in our home. Occasionally this happens while outside the house as well. I have called Verizon numerous times and as with other customers, nothing gets resolved. We have resorted to asking people to call our land line, thankfully we still have it. In addition, we upgraded our internet service September 2023, all new boxes, router and extender so unless the new equipment supplied is defective, we are at a loss as to what the issue is. Recent calls to Verizon's Automated Customer Service System claims to have found an internet connection problem that they also claim was fixed, after pressing 2 to say it was not fixed, while waiting to speak to a representative, the call dropped.
For the amount of money spent monthly for internet and phone service, you would think that your issues would be addressed and fixed in a reasonable timeframe.
We're here to help. When did this issue start? ~Peter
The dropped calls or calls failed started 4 months ago in northern Monterey county. Very frustrating. I am not the original poster but no one replied so I am since it is important to have working phone. Illness can be critical for a family member. Please help
Staying connected is always important. Could you provide us with your ZIP code? Is this happening with all devices or a specific one?
~Freddy
I've also had the same issue, my text stop working and customer service is THE WORST. I've had the same issues for over a month spoken to MANY representatives and half of them LITERALLY hang up on me. There is no accountability with the reps, I ask to speak to a supervisor and they hang up on me instead. I'm in between upgrading or going to tmobile
If you are using the 4G or 5G home internet (which runs off the cell phone towers) through Verizon as well as having cell phone service through Verizon, it just sounds like the service isn't very good in your neighborhood. If a bunch of new development has been occurring nearby or a bunch of people have moved into your area lately, it's that the towers aren't being able to keep up as much. I'm guessing you probably had around 3 bars on your phone(s) before, but now you're getting 2 or sometimes less bars?
Another thing to consider is even if there isn't lots of new construction or new neighbors coming in, people in general simply have more devices connecting to wireless networks now, which is putting more burden on the network. Unfortunately, tower priority is a matter of how much you pay for your service. The internet cube is likely at a lower priority than phone traffic, and if you aren't paying for one of the top 2 unlimited plans, you are also subject to some level of deprioritization.
If you already are paying for either Unlimited Plus or Unlimited Ultimate and your service is still this bad, it's time to ask the neighbors who they use and hopefully someone else can provide better service. No sense in paying top dollar when bad service can be had for much less elsewhere.
What about investing in a cellular signal booster at your house? I have the same issues with dropped calls/lengthy time for calls to initiate. My concern is that all the carriers using the same towers won't produce any better coverage, even if you switch. I'm considering investing in a cellular signal booster for my home. Thoughts?
If your signal is always weak, then a signal booster is an option to fix the call problems; however, such boosters are expensive and you need to check if the booster is compatible with Verizon before buying. If Verizon is the only company with any service at all where you are and even they aren't very good, then you have no other choice, unless you want to not use a cell phone at all and go back to a landline. Otherwise, I stick with my earlier post of asking other people nearby on whom they use for wireless, as some other provider may be better. There are so many causes for poor signal strength that it's hard to identify what could be the problem over the internet.
While some towers are indeed shared by carriers, not all of them are.
Start a new topic or ask questions in the open forum.
