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Dropping service and SOS

For the past several weeks my phone keeps dropping service and all I see is SOS, same thing for my son and my husband’s phone. We have different phones (Apple and Samsung). If we turn on the phone on airplane mode or turn it off and then back on it will pick up a signal but it doesn’t last for long. It’s super frustrating as we miss calls and texts as well. For 300 bucks a month we should have service. Does anyone have a fix for this??

Comments

Verizon_Support

We're sorry to read about your device losing service and we're here to help. Is your device on the latest software update? Does this happen everywhere? ~Peter

Ddunn471

Add my service to this ever growing list of customers having this issue for well over a year now from what I have researched on the forum here. Our devices started doing this about 2 months ago.

I have 8 devices with service. I am having issues with 3 iPhones. The issue is always at my residence. All iPhones are iPhone X and all are running on the current iOS. Numerous times throughout the day the service will completely stop. The devices lose all bars. Can put the phone in airplane mode and take it back off airplane mode and will get one bar then boom 4-5 bars back. No rhyme or reason as to when it does this and no way of know until looking at the device or getting a iMessage from someone because the phone is only connected to my home internet.

my zip is 74804

i am seriously thinking about switching carriers. I have been on Verizon since way before when they bought alltel. This is a nationwide issue that customers have been complaining about for over a year.

Verizon_Support

We're sorry to read about the issues with your device. Were there any changes to the device before this issue started? ~Peter

Ddunn471

No changes. And it’s happening on 3 devices at the same location. I just had to do the airplane mode thing twice in 5 minutes to get service.

Ddunn471

And just now again. It goes from 4 bars to 2 bars to no bars.

Verizon_Support

Hello Ddunn471. We're sorry for the issues you experienced. Are you still having these problems?

~Ivone

Erickt101

I’m on the same boat. Verizon has reset, changed antenna, extensive troubleshooting and swapped phones. Nothing seems to solve the problem. After 10yrs of pratonage, I think I’m changing carriers.

Verizon_Support

Hey there, Erickt101, we appreciate your loyalty over the last decade and appreciate you working with us on your service concern. Seeing the SOS message is a bummer and we want to help in any way possible. How often are you seeing SOS? Is this happening at a particular location?

-Lauren

jeanW

Same problem with an iPhone 16. Verizon sent a network extender and it won’t stay connected. Also thinking of switching service.

Verizon_Support

We're sorry to read about the issue with your service dropping out. Is your device on the latest update? ~Peter

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