I had an awesome experience with a representative at the South Plainfield, NJ location. Andres B finally was able to resolve an issue with dropped calls I was having with a line on my account. He came up with solutions for my issue that were not previously explored by other employees. This tells me his knowledge of Verizons systems and problems solving skills are highly valuable and worthy of a shout-out. All too often people have terrible things to say about their experiences so I thought it was really important to highlight the awesome customer service Andres was able to provide. This man is an absolute asset to your team! He definitely made it feel like I got the VALUE of being a verizon customer for the first time in 10+ years.
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Hi lrtet, Thank you for taking time to give this thoughtful shout-out for Andres B of South Plainfield, NJ! We'll be sure to pass it along to the appropriate team. We're so happy Andres was able to resolve your issue and provided the high level of customer service you deserve.
Hello, lrtet. Thanks so much for the amazing review. Getting positive feedback is always a good thing and I have ensured that Andres received this. Thank you so much for being our customer and remember, we are always here for support when you need us.
https://www.verizon.com/
-Natasha
Hi lrtet, Thank you for taking time to give this thoughtful shout-out for Andres B of South Plainfield, NJ! We'll be sure to pass it along to the appropriate team. We're so happy Andres was able to resolve your issue and provided the high level of customer service you deserve.
Hello, lrtet. Thanks so much for the amazing review. Getting positive feedback is always a good thing and I have ensured that Andres received this. Thank you so much for being our customer and remember, we are always here for support when you need us.
https://www.verizon.com/
-Natasha
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