Email to Text Spam Block Feature in MyVerizon

[Fdbk]

Hi there @vzw_customer_support,

How does a customer manage the spam block feature for emails as it is no longer an option in MyVerizon? The reason that I ask that is when conducting a search on Verizon.com (https://www.verizon.com/onesearch/search?q=Block%20Emails&ES=shop&src=wireless) about blocking emails it contains outdated information. For example:

• 1st Result: 'How to block numbers,  calls, ads, text messages & emails' (https://www.verizon.com/support/block-numbers/) points to a page with no mention of emails in the content section.
• 2nd Result: 'How to add Blocks' (https://www.verizon.com/support/how-to-add-blocks-video/) points to a page where there is a video of the old UI showing the 'Emails & domains' feature.
• 3rd Result: 'Block and unblock FAQs' (https://www.verizon.com/support/block-unblock-services-faqs/) points to a page where question #1 and #5 describe the ability to block emails using the 'Emails & domains' feature.
• 4th Result: 'Add / Remove Spam Blocks - My Verizon Website' (https://www.verizon.com/support/knowledge-base-200868/) points to a page that displays the page title but the content section below it shows "server error"

[vzw_customer_support · Accepted solution]

Hi Fdbk, here is a link that has information on the email to text and managing/reporting spam https://www.verizon.com/about/account-security/email-to-text-faqs 

-Kaye

[Fdbk]

Thanks, Kaye, for providing that link containing the instructions to now use the short code 4040 going forward 🙂

Wanted to also point out on the link that you posted, the page contains a broken link (https://www.verizon.com/about/news/block-email-text-messages) on question #2 that points to a "Page not found" on the News section of Verizon.com. Moreover, I noticed since my initial post some of the pages now either direct to a 404-landing page or information was updated on the page itself but not carried over to the SERP (i.e.. Page Title, Short Description) leading to old references to emails still showing.

[vzw_customer_support]

Fdbk, thank you very much for your feedback and we will look in to the links and ensure they are directing to the right website. Please do let us know if there is anything else we can provide you with support. 

-Art