We have extremely slow, to nearly no service on weekends.
North end of 53121 zip code Elkhorn, WI (Lauderdale Lakes area), with iPhone 12pro cell phones.
Needing cell service, we're at wits-end and close to changing carrier service.
The last thing that we want is for you to have issues with your service. Have you tried to restart your device to see if the issue continues? Does this only happen in weekends?~David
Yes we have restarted our phones and it's mainly only weekend.
We also found service to be good the further we drive South (at least 2 to 5 miles).
We have found many other residents within our Condo Association having the same cell issues.
Weird that it's only happening on weekends.
This is mainly a summertime lake resort area, is it possible the local cell tower could be overloaded during heavy part-time weekend use?
If it is, could this be checked for possible repair?
You answered your question. More people are at the resort on weekends and many are constantly on their phones or using data for gaming. Many don't know how to detach from their devices and enjoy life.
If we used a landline for phone service we could certainly deal with it, but we don't.
Having worked in Chicago (high population cell use area) prior to retirement I know there must be a cell tower remedy.
I just need to know if my only option is to find a better cell service provider or not.
Thank you for the information, woodmanrk. Reliable service is a must and we are here to help. We would like to take a closer look at this particular matter. Please send us a Private Note at your earliest convenience to get started. ~Vic
Thanks for getting back to us. We do not want to see you leave our Verizon Family, and we want to make sure you have service you can rely on. What ZIP is this happening in? Does it only happen in one area, or everywhere? -Rosie
I have previously given All of the details.
I don't expect any of you customer service people to be able to answer this directly.
But I would hope you could forward this on to the Tech department to investigate the high volume of cell usage in the detailed area I have previously noted and let me know as soon as possible.
Have had the same issue on Lauderdale Lakes zip code 53121. Have call Verizon several times with no solution. Have been on the Lake for 9 years and a few years back the service was great with Verizon. Not sure what happened and if this has anything to do with 5G but have 6 iphone 14 devices for our entire family and not one gets service. Only solution is to move to AT&T which works great.
