Financial service dept

[Rj_Leo]

Recently my service was terminated. I received an email stating they can help restore services by offering up to 30% off of service charges and waive restoration fees. I thought it was a good deal so I called the number on the email. I spoke to a supervisor stating he can help. He basically told me to pay my whole bill. I told him the email I received and he hung up on me. Also had the nerve to send me a text survey stating how satisfied was I with the help I received. I called back and spoke to someone named Reynaldo. Stated he can help and when I told him about the email he placed me on hold for 30 minutes then hung up.! I called back and got a female. She stated I was speaking to tech support so she’d transfer me to financial to assist with the email I received. She placed me on hold and came back 45 minutes later and said she tried to reach the financial department and they hung up on her twice! Why am I not surprised? I decided to go down to the corporate location near me and they stated they could not honor the email because I have to call the number! So I call the number from the Verizon store and spoke to Jason. He told me I need to pay my bill to restore services. I said I’m trying to pay my bill with the 30% off service fees and waive the restoration fee. He told me I have to pay the bill in order to get that discount. Does that make any sense ? I said the email literally says “Let’s help you get restored” and proceeds to explain how they can give a discount to restore it! After going back and forth for an hour he says he’s going to transfer me to someone who can help. He puts me on hold for 35 minutes and does not come back on the line to say hey I’m still attempting to transfer the call. So I hang up and call back! This time I get Jared. Jared has an attitude as soon as I say I’m not paying my full balance. At this point he’s not even offering for me to pay the past due required to restore services. He’s stating I have to pay the full balance and there’s nothing he can do to honor the discount. By this time I’m livid!!! I’ve never experienced so much dissatisfaction from a company! Is this how Verizon takes care of their customers? Not only did I waste hours on the phone but I was not helped once! Each agent I spoke to did not help me at all. Why send an email stating you can help restore services by giving a discount if no one wants to honor the email. This makes me want to change carriers because I’ve never experienced such horrible customer service! Do better Verizon! Stop sending false advertising emails if you’re not going to honor it! The financial department is getting paid to hang up on customers because I’ve literally gotten hung up on multiple times! Who is running this department because it’s horrible!