I am writing to express my extreme frustration with the process of switching my service from AT&T to Verizon. Unfortunately, my experience has been anything but seamless, and I find myself in a situation where I am literally out of cell tower service.
When I made the decision to switch, I was assured that the transition would be smooth. However, nothing worked as promised. I diligently followed the process for two weeks, only to discover that Verizon’s procedures are flawed. I spent 30 minutes with sales team, but the issue persisted. Then, I endured a 1.5-hour call with a tier 1 technician who instructed me to reset my phone. Why? I thought this was supposed to be a seamless transition! My 2 phones are still SOS.
These initial two hours with Verizon have been horrible, especially considering that I am currently in the process of closing on my new home. The stress of moving is already overwhelming, and I certainly don’t need additional issues from my cell service provider.
I implore you to address this matter urgently. If Verizon can rectify the situation promptly, I will reconsider my decision and possibly return to AT&T. However, if the issues persist, I may have no choice but to seek alternative options.
Thank you for your attention to this matter.
Sincerely, A Disgruntled Customer
NYC001, we're sorry to hear about the issues you're having transfering your service to Verizon. The last thing we ewant is for you to have so many issues when starting out with us and we're going to do everything we can to help you. To start off, can you please call 888.844.7095 and check the status of the port.
Please be on the lookout for a Private Message so we can help you.
~Jesse
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