I am writing to express my extreme frustration with the process of switching my service from AT&T to Verizon. Unfortunately, my experience has been anything but seamless, and I find myself in a situation where I am literally out of cell tower service.
When I made the decision to switch, I was assured that the transition would be smooth. However, nothing worked as promised. I diligently followed the process for two weeks, only to discover that Verizon’s procedures are flawed. I spent 30 minutes with sales team, but the issue persisted. Then, I endured a 1.5-hour call with a tier 1 technician who instructed me to reset my phone. Why? I thought this was supposed to be a seamless transition! My 2 phones are still SOS.
These initial two hours with Verizon have been horrible, especially considering that I am currently in the process of closing on my new home. The stress of moving is already overwhelming, and I certainly don’t need additional issues from my cell service provider.
I implore you to address this matter urgently. If Verizon can rectify the situation promptly, I will reconsider my decision and possibly return to AT&T. However, if the issues persist, I may have no choice but to seek alternative options.
Thank you for your attention to this matter.
Sincerely, A Disgruntled Customer
