How do I get off a family share plan if I'm not the account owner?

[SK933]

Okay, I am having this problem, and it is an incredibly complex situation. We were just on the phone with a Verizon representative and were told that a PIN would have to be sent to the account owner. Except, here's the thing... the account owner isn't available right now. Soooo... if, and I mean IF...  they get any phone calls or emails, it is likely that this person may not receive them until they have access to their email (if and/or when that ever happens at all). With that being said, both my mom and I are both under the same family plan. I want to keep my current phone number. In fact, it is almost imperative for me to keep my current phone number as it is my primary point of contact for work. But because you (Verizon) have a very specific rule stating that ONLY the account owner can get off of a family plan, I am essentially stuck in a holding pattern without any options.

This is the bottom line, and it should be simple. I just want to get out of the Family Plan. That's it. Again, this should be an incredibly simple and seamless process. I want to switch to my own plan... so I can get unlimited data, but, at the same time, I absolutely need to keep my own number. I have a family member who lives with me and is also part of the same Family Plan. They should be able to access a PIN number and clear it without any issues, but because you have to clear it with the account owner, who, once again, is currently not available and I have no idea if or even when they have access to their phone or email address, and not just anyone on the account, I can't be independent and make moves on my own or allow someone else, in the Family Plan, to clear the changes, so I can assume my own liability. It is almost as if the Family Plan is very..... unfriendly.

I realize this is an incredibly complex situation, but this needs to be fixed and right away. I got so stressed after talking to the Verizon agent we nearly hung up. I mean, even if I have to sign something, anything, a document just so I can leave a Family Plan on my own volition whilst keeping my current phone number and having my own account, I will happily do that.

There's a quote on your site that reads in part: "With a family plan, transferring a line from your account to one managed by someone else is simple." I can say wholeheartedly, without hesitation, that the process has been immensely stressful, burdensome, and a complete headache. This needs to change.

[vzw_customer_support]

Hello, SK933. Thanks so much for reaching out. Help is here as we can provide you an explanation as well as direction on what options you have. When an account is activated/created, there is one Account Owner as this person is financially responsible for all the lines on the account. We understand that multiple people may be on the account and may pay their portion of the bill but the Account Owner is simply that, the owner of the account. The Account Owner may assigned Account Managers which gives this person(s) the ability to make account changes. I have included a link below of the account roles and what they can/cannot do. One option for an Account Manager is that they do have the ability to release someone from the account. If the Account Owner of your account never assigned Account Managers, then the only person that can change anything on the account would be the Account Owner. 

https://secure.verizon.com/account/roleInfo/start

-Natasha

[SynthpopAddict]

Is there still an exception for a domestic violence situation, as the website says the Account Owner's consent is not needed to move a line off a shared account in that case?  Otherwise, if the Account Owner did not name anyone else a "Manager" status on the family account, then you'd have to find a way to contact the Account Owner to get them to authorize the transfer of service.