Hello,
So basically, I was trying to place my first order with Verizon on my own account and get my own line and get off of my parents lines. I am going through the process of getting it. I get my application approved and then after I place the order I have to verify my identity which makes no sense why I have to now. But I provided screen shots of my ID and anything that had my address because I didnโt have any bills or bank statements. And my order is then never placed. So I call Verizon numerous times before I actually get a real person to talk to and I get directed to fraud prevention. I talk to them and they say I was flagged as fraud and I couldnโt do anything and hung up. So I then go to a Verizon store to see if they can help and they are just as shocked as I was that I couldnโt verify my identity or try to prove the fraud wrong. I then again called the fraud department and they told me they would not accept any information but after 3-6 months I could apply again and see if it works then. Is that my only option at this point? I need a new phone and I cannot be on my parents line or account anymore.
Oh, no! We are truly sorry to see you in this situation. We know this can be quite overwhelming. Our goal is to guide you in the right direction.
It appears you were attempting to complete a transfer of service: https://www.verizon.com/support/transfer-service/overview/.
We would encourage you to contact our Assumption of Liability Team at 888-832-4540 (Monday - Friday 7:00 AM - 9:00 PM, Saturday - Sunday 8:00 AM - 9:00 PM Local Time). They will offer the support you need.
Hope this information helped.
~Gilbert
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