Leaving Verizon
Fergusonc
Enthusiast - Level 1

I have been a customer for 16 years. My plan includes unlimited cell and a laptop, bill each month is ~160 USD.  I recently checked my statement and my bill was almost 170 USD more than it usually is.  This was the result of "internationally" calling someone that was in the same state, here for a wedding.  I called to resolve the issue, as this has never happened previously. I was met with a Manager named Gregory who, at best, offered a 35 USD credit.  I was told "you made the call and you need to pay for it".  I understand that I made the calls, however, I normally am offered a bit more grace from Verizon.  I used to love Verizon customer service, this time it was condescending. I am working to move to another service provider. Please let me know if there are any recommendations.

1 Solution
vzw_customer_support
Customer Service Rep

Good morning! We are stunned to see you in this billing dilemma. We know the importance of managing your cost. Our goal is to always provide top quality service. 

 

For more info on our international services, check out our official page: https://www.verizon.com/plans/international/international-calling/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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Fergusonc
Enthusiast - Level 1

Resolved - I discussed the matter with a Verizon representative, that had a high-level of customer service, for which I have becoms acustom to.  Happy to continue on with Verizon for many more years. One bad apple shouldn't spoil the bunch. 

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vzw_customer_support
Customer Service Rep

Fergusonc, this is awesome to hear! Remember, we are here for support when you need us. https://www.verizon.com/support/contact-us/#mobile

 

-Natasha

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vzw_customer_support
Customer Service Rep

Good morning! We are stunned to see you in this billing dilemma. We know the importance of managing your cost. Our goal is to always provide top quality service. 

 

For more info on our international services, check out our official page: https://www.verizon.com/plans/international/international-calling/.

 

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

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