I had shipped an iPhone for a warranty return before the Thanksgiving 11/19, and now am being charged for a device. My bill jumped to over $1,000 a month and that isn’t feasible for me or my family. I would like this issue resolved, but I used the pre-paid shipping label, shipped it back, and there isn’t record of them receiving a tracking number. Very frustrated 15 year plus Verizon customer
Thank you for reaching out about your return concerns. We want to look into this with you immediately. Please be on the lookout for a Private Message as we will need to work within your account.
-Melissa
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