I'd like a way to reach out to a US based management/escalation team regarding a recent order that has taken up entirely too much of my time. It has taken 7 or 8 phone calls, multiple attempts to solve a simple problem, I'm still waiting on a device replacement that was slated to be delivered 2 weeks ago. While some of those customer service representative experiences were less than stellar, most were actually quite good for off-shore resources. The problem has been that none of them seem to have the ability to solve a simple problem directly or efficiently. In almost every case this has been a massive waste of time as they keep me on hold to speak to an escalation resource or "consult another system". I'm at my wits end and now in my most recent attempt to resolve this there was zero clarity on why my bill shows hundreds of dollars more will be due at the next billing cycle. I'm hoping it will be resolved between now and then, but in an effort to be proactive I'd like to have someone competent and with all necessary access contact me to discuss what the state of play is with my account.
I certainly understand how valuable your time is, and how a next bill summary with a much larger balance due would be alarming to myself as well, genecrumpler. I am a member of the leadership team here with Verizon, and I want to help make sure your concern is fully resolved. Since it sounds like we will need account access, I will be sending you a private message with the next steps.
-Joseph
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