My mobile is going into SOS very frequently since Friday afternoon

[hemshankar]

My mobile is going into SOS very frequently since Friday afternoon. I am in Illinois Suburb

[hemshankar · Accepted solution]

James from Verizon support suggested to "Reset Network Settings". It looks like that helped to fix the issue. I am going to verify it in the next couple of days by going outside and see if everything is fine. Thank you for the support James.

[SynthpopAddict]

Have you used the Check Network Status link to the right, under the box "Get help from Verizon", to see if any outages have been reported for your neighborhood?  If no outages are coming up, what is the make/model of your phone?  It's possible there's a hardware issue.

[hemshankar]

No outage in my area and through out the weekend I have been going around for shopping within 10 to 15 miles of my home and the issue is same where ever I travel around.

My phone is iPhone 16 Pro Max

One of my friend is also having the same issue. 

[vzw_customer_support]

hemshankar I will be sending you a private message to get this issue resolved for you.

~Jorge

[AlloCodePromo-Fr]

That sounds frustrating! Try restarting your phone and checking if your SIM card is properly inserted if it keeps happening, your carrier might be having signal issues in your area.

[SynthpopAddict]

Just an FYI, newer generations of iPhone are eSIM only.  I think this began with the iPhone 15, and the OP has an iPhone 16 PM.  However, that is good advice for troubleshooting devices which use a physical SIM card, as damage to a SIM card or the tray can definitely cause service problems if the card has gotten a little misaligned or the card is dirty or scratched.

[hemshankar · Accepted solution]

James from Verizon support suggested to "Reset Network Settings". It looks like that helped to fix the issue. I am going to verify it in the next couple of days by going outside and see if everything is fine. Thank you for the support James.

[SynthpopAddict]

Glad to hear things are working again!  If the SOS problem comes back, you might want to check your network band settings.  If the phone is set to only or primarily use 5G and 5G is weak or nonexistent in your area, you will want to change it to either "5G Auto" for automatic best band selection, or "LTE" if there is no 5G at all in your neighborhood.  There may also be account provisioning settings which need to be updated on Verizon's side, if network upgrades have changed things on the towers lately, or your phone may need to be re-synced to the network.  I would also check that your carrier settings are up to date and that the rest of the software on the phone is up to date.

[vzw_customer_support]

Hello, working service is crucial, and we are here to help. I am sending you a private message.

-Jaquetta

[hemshankar · Accepted solution]

Reset network settings helped to resolve the issue and I have been to multiple states within US and it worked seamlessly. I just want to close the loop.