My name is JD since day one of me getting service with Verizon. When I talk to them they said I would have service I live roughly a mile and a half to 2 miles from downtown Fort Worth Texas. My service has not been what I was promised I would have I paid for one of the premium plans, but for me to have service where I live I have to have it connected to Wi-Fi which means I have to have Internet for my phone. My service that I pay them for work I talked to a tier 2 rep. Iโve been talking to him for a minute, but I talked to one yesterday and they flat out misguided me come to find out. Iโm in like a little dead zone where Iโm at and she told me I could take my phone and go to a different provider and that Verizon would send me a bill and I said well that doesnโt sound right when she goes. Theyโll do that to find out they donโt, but I donโt understand why I have to pay Verizon for a plan that does not work where I live and they couldโve told me I was in this dead zone back on day one but they didnโt do that and I have had a runaround since that time
Sorry to hear Verizon hasn't been working for you. Unfortunately, there's no way to get reimbursed for non-working service, which means you'll be paying a bill to Verizon for as long as you have an active plan with them. If they can't find a workaround to get your cellular service up and running, I'd port your number to some other carrier who does work in your area. Hopefully you didn't sign up with some kind of device deal. If you did, you'll either have to pay off your device immediately in order to leave, or deal with horrible service for the duration of the deal, which is typically 36 months for a phone deal.
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