Verizon network is experiencing a nationwide outage and has place my newer IPhone on SOS since noon time California.
This issue has been resolved.
I have been trying to contact someone for over 2 hours. I scheduled a callback. They called me back to put me on hold. I can’t even chat with an agent.
Is anyone else having issues with network. I’ve been on SOS since 4pm California time
Since about 5:00 PM Eastern today, all five of our phones (on Verizon’s network) have been stuck on “SOS” mode. We’re in Florida, and none of the devices can connect to the network. This looks like a widespread outage because it’s happening on every line in our account.
Is anyone else in Florida experiencing the same issue? And does Verizon have an ETA on when service will be restored?
This is ridiculous my phone wasn’t work for hours and lucky for me I didn’t turn off my Xfinity phone because I need my phone to be working when I’m at work because that how I make my money. It’s crazy though they were capable of taking the phone bill money from my account with an outage going on with their service.
We better get something off our next bill for this. Because this is horse shyte.
Had a vehicle emergency today around 1pm. Picked up my phone to call my husband and it was stuck in SOS. Stranded on the side of the interstate and had to call 911! I was absolutely stuck & terrified. Safety issue!
To whom it may concern,
My phone entered SOS mode around 12 p.m. today. I immediately tried calling customer service for assistance, but my calls were disconnected twice. I then followed the troubleshooting steps provided, but they did not resolve the issue.
I finally got home and was able to get on my laptop around 7 p.m., only to discover through a news report that Verizon was experiencing a widespread power outage.
I am writing to express my extreme frustration with the lack of communication from Verizon. It is unacceptable that I had to learn about a major service outage from a news source after hours of trying to troubleshoot a problem that I was led to believe was on my end. This lack of transparency wasted my time and left me without a functioning phone for most of the day.
I expect better communication from my service provider in these situations. i WILL BE LOOKING FOR ANOTHER CELL PHONE CARRIER AFTER THIS BAD EXPERIENCE.
I’ve been in IT for over 30 years. I get that outages happen. This Verizon outage appears to be a big one. The biggest gripe I have is that there is an apparent lack of ownership on Verizon’s part. The Verizon outage map shows zero outages and the chat system also says there is no outage. OWN THE OUTAGE VERIZON. Let customers know that there is an outage and you are working on it. People are more soured by blind ignorance rather than ownership. Customer relations should be on call and on full alert managing the customer facing interface while technicians work on restoring service.
My phone has also been down since that timeframe
Their service stinks. I’ve been waiting for an excuse to switch providers and this is it.
I am in Texas. I switched from a another carrier today and I am experiencing the same issue
For the customers in Florida: You can use the "Check network status" link at the right, under the box "Get help from Verizon" to see if an outage is present. If an outage is present, you can sign up for updates. Another useful site is downdetector.com which keeps track of outages for numerous providers.
@M3chel your issue is most likely different as your phone being stuck in SOS after switching providers is almost always a porting issue. Check with your old carrier to make sure there aren't any issues with your account, as that can cause them to hold your number. Verizon's Porting Department can be reached at 888-844-7095. Sometimes they have to redo the port before everything works.
I just checked the network status link, and there is some kind of widespread outage going on, but not everyone is affected. I've had service all day. But sorry to hear you and many others were hit. You don't have WiFi at work?
And they still haven’t released a statement as to what happened..is our information safe? Our devices safe? We want to know what happened
8:56 am and still no service! When will this be resolved?
My sos no network still hasn’t been restored! This is ridiculous and I can’t get any answers , in Florida
Same here. It’s 2:45pm and nothing. No change, no person answering anything nothing
It’s been 24 hours for me in Florida! Stuck in sos mode! This is trash
Hi there! Service for current customers has been fully restored following yesterday's software-related service disruption. We will continue to monitor the situation to ensure no further impacts. Thank you for your patience as our engineering team worked to resolve the issue.
-Necia
Same issue with my daughter’s phone. I understand technology is what it is, however this issue has persisted for 3 days now during a holiday weekend. Very frustrating and concerning! Thanks in advance for resolving this ASAP
Good Morning! Check your inbox for a private message. -Will
We know having reliable service is important. Sending you a Private Message now.
-Cryssie
We know this caused some disruption, and I really appreciate you working through it with us. We have more information available here: http://spr.ly/6609A6ERL
-Joe
Just typed out an entire story about outage while logged into my Verizon. But not advised that I had to sign up to post on this board and lost my entire message. NOT retyping. ABSOLUTELY DISGUSTING SERVICE and COMPANY. The outage took place on our 40th wedding anniversary and because Verizon, a communication vendor with multiple ways to contact customers, decided NOT to advise anyone of the outage. And now cellular service is out again as of Monday and still NO information from Verizon.
Hi there! Now that service has been restored for customers, we want to make sure that you're still not experiencing issues. Is your device back up and running?
Mejorge are you stil having issues with your device?
~Jorge
We understand outages can be frustrating and would like to assure you that we do all we can to avoid outages when within our control, StephanieHuber2025. We are sending you a Private Message to dig deeper into your existing service concerns.
-Danielle
