What is the purpose of a dual SIM phone? I recently switched back to Verizon after trying another carrier because my wife wasn't getting any service while at her job. Now that we are back with Verizon, I don't have very good signal at my job. I went and got a prepaid SIM to use as backup data when I'm in weak signal zones, and my phone won't let me use it (saying my phone is network locked) even though I've set it as the secondary SIM and Verizon's SIM is still the primary. So I'm not understanding what the purpose of offering Dual SIM services is if Verizon isn't going to allow a SIM from another even when it's set as the secondary SIM and Verizon service is still on the phone! Nobody needs 2 SIMs on the same carrier.... that's just pointless! I called customer service and they understood my situation and told me that tech support would help me then transferred me. After an HOUR with tech support they said that they had to transfer me to a higher level of tech support but assured me that I would be taken care... ya, disconnected on the transfer so I got to start all over again. 2nd person said they would make sure tech support was on the line before they hung up and ASSURED me that tech support would be able to work around my network lock. Sat on hold for 30 minutes before getting automatically returned to the automated system... so had to start over AGAIN. 3rd time I demanded tier 2 tech support immediately as I was sick and tired of repeating myself and apparently nobody that i talked to was making any notes on my account. Finally got tier 2 tech support, who said they had to fill out an appeal because I haven't had the phone 60 days yet. My appeal was denied. Wasted 2 hours that day with reps that promised that due to my situation I would be taken care of. Terrible customer service and sincerely ready to go back to my previous carrier.
Hi There! We would love the chance to help, and explain how the network lock works. Your phone will automatically unlock after 60 days. Please send us a private note to get started.
*Candice
I do understand this, but the 60 day mark is still 3 weeks away. That's 3 more weeks of not having service at work, or going out and getting a different phone.... which I really don't want to carry 2 phones. It's a cruddy policy to have when Verizon service is still going to be the primary service on the phone. I shouldn't have to go out and get a 2nd device when the device I have is fully capable of using 2 SIMs. It's also pretty upsetting to spend 2 hours on the phone when the last person I finally got to talk to was able to tell me what I needed to know and submit the app in under 10 minutes. Anyways, I'd private message you, but I don't see much point considering you basically said you just want to tell me the policies I already know and can't actually help me. If you could get my phone to allow a second sim without waiting 60 days, that would be a different story. Glad you actually did respond though.
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