The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I have an iPhone 16 pro 512 gb and a iPhone 16 128 gb and they worked great for three weeks and now I can’t get it to make/receive calls whatsoever. I went to the Verizon store located near me and we reset or eSIM so now it’s a eSIM 2 and worked great until I got home. Please help I use calls all the time and currently my iPhone 16 pro is on sos and won’t do anything without wifi
Sorry you are having connection issues with your phones. We can help with that. I will send you a link to enter our secure chat and we will check your account. -Ross
Hi, that's pretty strange that you lose service while at home. Have you used the "Check network status" link to the right under the "Get help from Verizon" box to see if there's an outage? With 2 different phones having the problem, I doubt it's the phones. But you can check that your software is up to date, and update your carrier settings if there are any updates available. If nobody did a network reset on the phones, can't hurt to try that either.
We had sent a Private Message to continue the discussion related to your issue regarding your sudden loss in cell service. This issue is specific to an individual account, so we'll need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
-Necia
Start a new topic or ask questions in the open forum.
