I went to my local Verizon store to see about lowering my monthly bill. I lowered the bill over $80 per month. Almost immediately $10 charges for perks showed up on 2 of my lines. I told the salesperson, and her manager, that I wanted no perks, no gimmicks, just a simple plan for unlimited calls, texts and data. The store agents wanted my Netflix credentials and the login credentials for my paramount plus. I refused to share them and told them, again, I do not want any perks. I am not ok with paying Verizon for my streaming services. All I want is a phone carrier. I removed the perk charges, never having set up accounts for Netflix or Paramount Plus via Verizon, and lowered my bill by another $20 per month. Less than 1 week later a charge for perks was back on my bill. Support said that they could see that it was done in one of their Verizon stores. I spent 2 days on the phone with Verizon and drove 40 miles, round trip (twice in one day) to try and resolve the issue at the store. The store agents were absolutely rude and useless. They would not even take the time to seat me at a desk and instead talked with me in the waiting area where everyone could here my displeasure. With every call to support and every trip to the store I got different prices, different excuses, and different stories. One agent told me that if I paid off the balance on one of our iPhones that my monthly bill would increase by $30 per month! I am still trying to figure that one out. Verizon says it wants to make our lives easier by being our billing agent for streaming. The truth is they are collecting data, that is where the money is. I want my phone carrier to be a phone carrier, no more, no less. I will deal with my phone carrier for phone service and negotiate with streaming services directly. I have appointment with t-Mobile in 2 days.
