I recently used the app to upgrade my phone from Verizon. My i phone 15 never arrived. Fed ex still shows its out for delivery after 10 days. I have called Verizon Customer service every day. I have talked to a different person each time and none of them speak good English. I have spoken to managers and internet order, and fed ex. No one can tell me where my phone is. I asked for my order to be cancelled and they still have not sent me a confirmation. I answered the same questions each time over and over again. I was basically told it was between me and fed ex. I did not order from fedex, I ordered from Verizon. I was told on each call that someone would contact me back and no one ever did. I was hung up on after a 52 minute call with a customer rep. I even went to a local Verizon store to seek help and was told all I could do was call Customer Service. I still do not have my phone and I received notice that Verizon will be billing me this week for my new service. I also paid 12.99 extra for next day delivery. Needless to say, I am very frustrated with Verizon and this time and after 19 years of service with them, I am considering changing.
Thank you for your 19 years of loyalty. We are truly sorry about the whole ordeal with your device order and would love to help and find out what is going on with your new device. I'll be sending you a Private Message, please reply to it, so we can take a closer look.
~Maria
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