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Customer service is a joke. Bought a new phone and line for a new business. The business wasn't up and running yet, so I didn't use the phone for about 2 weeks. Verizon suspected fraud and disconnected it. I paid over 800$ to reconnect and paid the phone off. I was assured the line would be reactivated. After talking to customer service for 3 hours one night, 2 hours the next, and being redirected to countless people that do not know ANYTHING, the phone can not be reconnected with the original number. This is after I spent thousands on lettering trucks and printing business cards with said original number. Verizon is a joke of a business who does not care about its customers. I will make it a point to tell everyone I know about this and put it on every social media outlet I can think of.
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Audi75,
We're so sorry to hear of what happened with your initial account. As supporters of small business, we understand the importance of items like contact information. We value your time and want to make sure this gets investigated thoroughly. As this will require account details we will send you a Private Note.
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The story feels like some important detail is missing. I've had an order held for "fraud" before too thanks to Verizon not liking my Paypal and was alerted right away.
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Bought a new phone and line for a new business. The business wasn't up and running yet, so I didn't use the phone for about 2 weeks. Verizon suspected fraud and disconnected it. I paid over 800$ to reconnect and paid the phone off. I was assured the line would be reactivated. After talking to customer service for 3 hours one night, 2 hours the next, and being redirected to countless people that do not know ANYTHING, the phone can not be reconnected with the original number. This is after I spent thousands on lettering trucks and printing business cards with said original number. Are they enough important details or do you need some more?
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So just because the phone wasn't used for 2 weeks verizon suspected fraud and $800 to reconnect?
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More like $850 and yes. No bills were mailed to us. The only thing we received was a letter saying it was suspected of fraud, going to be sent to a collection agency and to call them
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We want to be sure we follow up on all the promises we made in our Private Note, audi75. It looks as if we made some progress there. We will meet back there and continue to work on this with you.
GeorgeS_VZW
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Woe very weird they would send to collections like you are past due on the bill or something. Hope you get it sorted. Would be curious to know what they thought the fraud was opening the account.
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Exactly. Now since I paid for the phone in full, I was assured it would be unlocked and my phone to bring to any carrier I choose. Not the case of course. Hopefully it's just a timing thing that I have to wait unlocking.
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But why did they think you started a line that was fraud? Must be more to the story. I buy my phones out right with cash from best buy and once they are activated if I am not using it much or at all can't see how they think that's fraud.
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Audi75, please meet us back in private so we may take a look at the phone lock. LorenB_VZW If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Phone was paid in full and no one told me it would be locked for 60 days. In fact, i spent HOURS on the phone with customer service/recovery/fraud department, on 2 separate occasions trying to get it back on. Were they lying about trying or just clueless about Verizon policies? Either way, worst customer experience ever.
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Read the past posts. Got the phone and plan. Never received any bills until the suspected fraud notice. Didn't use the phone. They suspended the line. Doesn't make sense, no more to the story. Except maybe that Verizon is a bunch of liars or just plain old morons. After buying the phone for $850,no one said it would be locked for 60 days. Spent HOURS on the phone with customer service trying to get it put back on. Not really sure if they were pretending to try and knew about the lock all along or if they are just literally clueless. Either way, the worst treatment I've ever had from a company especially one so overpriced to begin with.
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I do see that we have contacted you in a private message. Please check your messages and reply in the private message so we can better help you. AmberF_VZW
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So you didn't get notice to pay the bill and it went to collections?
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I never received any bills. The only notice I received from Verizon was the suspected fraud. I only had the phone for a month and a half anyway. Because I didn't use it, I assume that's why it was handled this way
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I had the same issue! My phone number was suspended for no good reason I have thousand of people who have my number and Noone can reach me I have a small busness and now people can't call me for my services. Please help!

