I've been a Verizon Customer for over 20 years. 2 weeks ago, I went from having a "family plan" to my own account with 1 line. The first rep I spoke with promised me that with my "Loyalty Discount" , Auto pay, Paperless billing as well as "other discounts", my $90 unlimited plan would cost me the same as I've been paying, about $61/month after taxes and fees. I said I was still seeing $96 bill due on line. .he said "after a few days it'll change down to the $61 after the discounts take effect". I asked him to please put that in the notes for future reference which he said that he did. I waited almost a week and didn't see a change so I called back. The new Representative said that I was on the $90 plan and that the charges were "Valid"! He said there were NO notes in my record. He said that he could apply a $10 credit and that HE could get my bill to $61/month after the first bill. I asked HIM to put that in the notes and waited for it to take effect, which never happened. TODAY I was on a CHAT for over 4 HOURS. After I explained what happened, HE said the initial charges were VALID and there was nothing that could be done about my first bill due Nov 15th for $86. At this point, I was so frustrated that I said I was ready to switch to T Mobile since all I expected was what I was promised. He worked on my bill a bit, was able to find a $4 Loyalty Discount and said he could get my bill to $67/month BUT the first bill was still going to be $86. I said that was unacceptable since I was lied to in order to get me to sign up for the $90 plan in the FIRST place since I was told after discounts it would be $61/month! I'd be fine with $67 but NOT paying $86 for my first bill. I'm asking for another $20 credit for my first bill to get them all to $67/month after taxes/fees. If nothing else, I should get a credit for spending 4 hours on a CHAT plus 2 phone calls that were an hour each and got lied to. I feel at this point so unappreciated by Verizon, after more than 2 decades, to lose me for $20? If I don't hear back from someone and get treated the way I feel I deserve, T-Mobile? $45/month? Here I come. . .my phone is paid for, I'm outta here. . .
Before anything, thanks for your 20 years of loyalty to Verizon. The company truly appreciates your loyalty.
Being on top of your service is vital, especially if you are managing your charges. Verizon is here for you.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
Hi ~ I was supposed to get a follow-up on the credit that I'm supposed to get for this billing cycle to correct the amount due for my next bill. . can someone please reach out asap today? Thank you! PS It was Peter that said he was going to get back to me. . thanks.
We will be g.ad to check this information for you. We sent a Private Message to assist you.
~Geo
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