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Poor Coverage in new Apartment Building

I just moved into a new apartment building in the 4600 block of North Marine Drive in Chicago. Inside of the building I have very poor coverage with Verizon. I spoke with 10 other residents who use Verizon and they are all having the same issue. This problem is present at all times of day. I rely on my Verizon phone for work and cannot risk missing a call. If this issue is not sorted our soon, I will be forced to switch to another provider which I would hate to have to do. Please help!

This is a fairly large apartment building, so I suspect that if this is not corrected, more than a hundred other Verizon customers will experience this pain once they move in.

Comments

Verizon_Support

I know how stressful a move can be, as I am currently working on moving into my new place as well, ChicagoPoorCoverage. Congrats on the new place yourself, and I know that poor coverage can only exacerbate the stress of moving. I do want to be transparent with you, that there are a number of factors outside of our control that can impact indoor coverage, which is why we cannot guarantee coverage inside buildings. The great news is that we offer a free solution to improve this coverage (and something I am using currently in my new home as well), which is Wi-Fi calling. Here's some information on Wi-Fi calling, and how to get it enabled on your device: https://www.verizon.com/support/wifi-calling-faqs/

-Joseph

ChicagoPoorCoverage

Hi Joseph,

Thanks for the response. I do have WiFi calling set up and that helps when I am in my unit where I have WiFi. It does not help in the lobby, common areas, or near the elevators. Coverage here matters because a phone app must be used to unlock outside doors and operate the elevators. The app requires internet connectivity. Using one bar of 5G, it takes over a minute for the app to load. This is really frustrating. I understand that Verizon isn’t responsible for this app or the door lock system, but if you all can’t improve coverage here I will have to switch to AT&T. I strongly suspect that I’m one of many who will make this switch in the building if things don’t improve. This is your opportunity to keep me and hundreds of other residents (in time) from canceling service with you.

SynthpopAddict

That's too bad Verizon doesn't work well where you are, but weak signal spots/dead zones can occur for several reasons and it happens with every carrier, so there's no telling what it could be. If you haven't already done so, I'd ask your neighbors who they use and if the consensus is Blue Logo Place works the best, it's time to port (unless you want to move). You can't just deal with being locked out of your home if the site's door lock app won't load.

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