Poor service in zip 83274
Mitchell847
Newbie

Why can’t we get reliable service in Shelley Idaho? There are dozens of customers reporting problems. Don’t we have towers in the area? I get only one LTE/4G bar. Many have posted on FB  that they will be dropping Verizon for T-Mobile.

we are very, very upset and want better service now!!!

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5 Replies
vzw_customer_support
Customer Service Rep

Our main goal is to provide reliable service and we are concerned to learn that you are experiencing issues. To better assist, I'll be sending a Private Message, please reply to it so we can get started.

~Maria

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Mitchell847
Newbie

We are still waiting for the service to improve. You said that there is a work order to fix a Verizon tower and it may take a week. We still have only one 4G/LTE bar. No improvement for most of the Shelley Idaho Verizon customers. How soon til we have a strong 5G/LTE SIGNAL? This getting very  inconvenient!

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vzw_customer_support
Customer Service Rep

We want to make sure we figure out what's going on with service in your area and give you the details you're lookin for. We're sending you a Private Message so we can better help.

~Jesse

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SynthpopAddict
Master - Level 3

If you have an open service ticket, have you tried calling to check on the status of the ticket?  If there's a tower being worked on, it could take longer than a week.  There was an outage of some sort where I work, and that took more like 3 or 4 weeks before things were back to normal.

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I'm not a Verizon employee, just another customer trying to help.
Mitchell847
Newbie

Does Verizon have any news for their customers in Shelley Idaho who are having poor service? Any updates?

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