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Reporting dead zone at 92843

I work in garden grove off of Garden Grove Blvd and Harbor Blvd . This is my first time complaining since I’ve been with Verizon , it’s just in that particular area I do not revive signal what so ever and I kind of need my phone to work . I really want this problem to be fixed . I used to get service I don’t know what happened , thinking about switching companies . Very upset .

Comments

Verizon_Support

Hello, Winter221, we know how important it is to have service at work. How long have you been running into an issue with service at this location? Is this happening both indoors and out? If so, how far away from your workplace do you have to travel before service improves?

-Lauren

mYourHuckleberry

I work at a school in the same area and I also don't have any service. All of my colleagues with Verizon are experiencing the same issue and have been since the start of the school year. I've taught at the same location for 8 years and this is the only year I've had any problems but, honestly, this is ridiculous. I can't use my apps, browse Safari-- I can't even send or receive simple text messages. To me, this has turned into a safety issue since, for example, we use texting to communicate during lockdowns. Not to mention that my friends and family would be totally unable to contact me in the event of a personal emergency at home. At this point, I'm both frustrated and struggling to justify what, exactly, I'm paying for every month. If this isn't resolved, I will have to find another provider that covers the area.

Verizon_Support

mYourHuckleberry, We agree that safety is a priority and we are here to investigate further. You shared that this has been an issue since the start of the school year. Have there been any other recent changes? How far away do you have to be from the school before you have service?

-Andi

mYourHuckleberry

No changes and the problems persist within a 2 mile radius.

Glow7470

Unbelievable same issue and that still haven't been resolved. I was just in that area today 6/20/24 4:15-5pm and was wondering why my phone wasn’t working. Couldn’t make a call or text to my kids. That’s not cool incase of an emergency and they need to get ahold of me. Definitely is a dead zone garden grove Blvd and harbor area.
Also dead zone area on beach Blvd at the Walmart & Costco business no service once you walk in those stores.

Winter221

Yes this has been happening since the beginning of his year and it has been so frustrating to have to go through that . I have to go about 2 to 3 miles to even get a little bit of service . Yes it’s happening both inside and out . It affects both me and my husband . And it has caused a safety issue because just last week I had a lockdown at the bank I work and it was impossible to contact my husband because I didn’t have any device and that was very scary for the both of us not being able to communicate.

Verizon_Support

Hello, Glow7470. Thank you so much for this info as it is always our goal to provide you with only the best in service. Are you able to troubleshoot this issue with us while in the area in question so that we can properly assess the situation?

-Natasha

Verizon_Support

@Winter221
wrote: Yes this has been happening since the beginning of his year and it has been so frustrating to have to go through that .

We understand how important it is to have consistent service and your safety is a priority. We would like to investigate your experience further. Do you have the ability to troubleshoot your device with us while you are in the area where you experience issues?

-Andi

Glow7470

I tried to connect with guys right now in that area. I was just there again. In the dead zone Harbor & Garden grove Blvd shopping center. What a nightmare! I couldn’t get out of there fast enough! My phone wouldn’t work until I passed Great wolf lodge heading toward Target. As soon as I passed Great wolf my phone kicked in and I was able to reply to my cousin. She probably was wondering what happened to me. This is horrible!

Verizon_Support

We appreciate the additional details, Glow7470. Please tell us, what signal do you typically see on your phone when you experience these service issues? To clarify, when did this first start?

~Izzy

Darlin88

How is this area still a dead zone? I catch every day driving to and from work. And when you try to use your phone at any of the stores you get no service.

Verizon_Support

@Darlin88
wrote: How is this area still a dead zone? I catch every day driving to and from work. And when you try to use your phone at any of the stores you g et no service.

We appreciate the additional details that you have shared with us regarding this area. We certainly want to take a closer look. Are you available to troubleshoot with us when you are in this specific area of concern?

-Andi

Diegoguy1

This is still a problem. Why hasn't this been fixed?

huytran1

This dead zone is well documented now and is massive. It stretches from the 22 freeway at Fairview, as far west as Newhope and as far north as Lampson. Customer Service needs to stop making it about the customer's devices and experiences and look into their own coverage.

Verizon_Support

Thank you for taking the time to let us know about your experience in this location. When did this start? Is this issue at all times of the day? ~Peter

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