I returned my phone and I have verification it was received at the dock in Fort Worth. I still have not received my credit on my account and I have to call in each month to get a credit for my returned phone. Who can I contact at Verizon to resolve this issue? The confirmation of receipt is on my account. This is the proof:
1Z4E9W390622578716
Delivered On
Wednesday, January 03 at 10:31 A.M. at Dock
You're Seeing Everything
You have the same information as our customer agents. If you need more support, use the virtual assistant.
| 01/03/2024 10:31 A.M. | Delivered DELIVERED FORT WORTH, TX, US | ||||||||||||
| 12/19/2023 10:24 A.M. | Signature obtained Haslet, TX, US | 12/19/2023 7:12 A.M. | On the Way Out For Delivery Haslet, TX, United States | ||||||||||
| 12/19/2023 12:43 A.M. | Arrived at Facility Haslet, TX, United States | 12/18/2023 11:43 P.M. | Departed from Facility Mesquite, TX, United States | 12/17/2023 6:56 A.M. | Arrived at Facility Mesquite, TX, United States | 12/14/2023 11:03 P.M. | Departed from Facility Riverside, CA, United States | 12/14/2023 6:35 P.M. | We have your package Riverside, CA, United States | 12/13/2023 6:12 P.M. | Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS. Riverside, CA, United States | 12/13/2023 6:12 P.M. | Drop-Off Riverside, CA, United States Want to see more? With UPS My Choice® you can see your full shipment progress. Sign Up Now |
Hello, CaliGal2, thanks for reaching out in reference to your returned phone. We certainly don't want you to have to continue to reach out about the same issue. Why was the phone returned? Can you tell us more about what's going on as far as the charges and credits? Did you receive an extra charge on your account due to the issue with the return and that's what you're looking to get credited for?
-Lauren
I returned the phone because I upgraded in November and sent back my old phone. I was told that the warehouse had my phone but they never finished the process to indicate they have it. I was to get a $300+ credit on my old phone and a credit towards my new phone each month. I am now getting charged each month for the phone value without getting a credit towards the phone I return.
We are here for you and we will be glad to help. We sent a Private Message to further assist you. ~Geo
Where will I find the private message?
Start a new topic or ask questions in the open forum.
