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Returned Phone-No credit and being charged full price on the new phone

I returned my phone and I have verification it was received at the dock in Fort Worth. I still have not received my credit on my account and I have to call in each month to get a credit for my returned phone. Who can I contact at Verizon to resolve this issue? The confirmation of receipt is on my account. This is the proof:

Your shipment

1Z4E9W390622578716

Delivered On

Wednesday, January 03 at 10:31 A.M. at Dock

Delivered
DELIVERED
FORT WORTH, TX, US

FORT WORTH, TX

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Times shown are in Local Time ChangeTime Zone

01/03/2024
10:31 A.M.

Delivered
DELIVERED
FORT WORTH, TX, US

12/19/2023
10:24 A.M.

Signature obtained
Haslet, TX, US

12/19/2023
7:12 A.M.

On the Way
Out For Delivery
Haslet, TX, United States

12/19/2023
12:43 A.M.

Arrived at Facility
Haslet, TX, United States

12/18/2023
11:43 P.M.

Departed from Facility
Mesquite, TX, United States

12/17/2023
6:56 A.M.

Arrived at Facility
Mesquite, TX, United States

12/14/2023
11:03 P.M.

Departed from Facility
Riverside, CA, United States

12/14/2023
6:35 P.M.

We have your package
Riverside, CA, United States

12/13/2023
6:12 P.M.

Your package is currently at the UPS Access Point™ and is scheduled to be tendered to UPS.
Riverside, CA, United States

12/13/2023
6:12 P.M.

Drop-Off
Riverside, CA, United States

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Comments

Verizon_Support

Hello, CaliGal2, thanks for reaching out in reference to your returned phone. We certainly don't want you to have to continue to reach out about the same issue. Why was the phone returned? Can you tell us more about what's going on as far as the charges and credits? Did you receive an extra charge on your account due to the issue with the return and that's what you're looking to get credited for?

-Lauren

CaliGal2

I returned the phone because I upgraded in November and sent back my old phone. I was told that the warehouse had my phone but they never finished the process to indicate they have it. I was to get a $300+ credit on my old phone and a credit towards my new phone each month. I am now getting charged each month for the phone value without getting a credit towards the phone I return.

Verizon_Support

We are here for you and we will be glad to help. We sent a Private Message to further assist you. ~Geo

CaliGal2

Where will I find the private message?

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