my daughter’s phone has been staying in SOS mode for weeks. Can you help
We had sent a Private Message to confirm if your daughter's device signal issues have been resolved. If so, that’s great, if you need further support please contact us via Private Message.
If anyone else is having issues with their mobile phone's signal, we recommend making use of our Device Troubleshooting Assistant. It is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile
~Izzy
We will be happy to help! Be on the lookout for a private message so that we can gather more information. -Joe
What is the make/model of the phone? This could be caused either by a network or a device issue.
