I had a payment arrangement setup but service is now interrupted.
I've called FS like 10+ times using *611 (or any Verizon number which redirects me there).
1 of 2 things happens, it pretends to process & then hangs up on me, OR it texts me a link (to the chatbot) and if I press "other key for more options* it likewise hangs up on me.
As a customer for over 10 years, In the past, I used to be able to speak with a representative or agent.
Now, it's a circular loop from bot to bot & nothing can be done??
I can see others have this same issue, but only private message resolution. Please help!
Before anything, thanks for your 10+ years of business with Verizon, we truly appreciate your loyalty. Being on top of your service is crucial, especially if you are managing your account status. Verizon is here to help.
What exactly happens when you attempt to use your service? Aside from *611, what other numbers are you dialing to reach Financial Services? Will you be able to take care of the past due amount?
~Gilbert
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