There’s a new tower near us that was put up over a year ago and still is not turned on. (Verizon confirmed this) How can I find out why there’s a delay? Our sub had had poor service for years despite being in a highly populated suburb of a major city. The rep from Verizon I spoke with also confirmed our neighborhood poor service and could not find a reason for it. We consistently have call that don’t connect or get voicemails hours after they’re left and it’s becoming a problem.
The Verizon reps who hang out at the forums have posted elsewhere that they don't have any access to information about network improvements/upgrades. Even if they did, such stuff would be proprietary.
If you've been dealing with bad service for years, I'd ask the neighbors who they use, because somebody must surely be working better if you're in a highly populated urban area.
@HBz422 wrote: There’s a new tower near us that was put up over a year ago and still is not turned on. (Verizon confirmed this) How can I find out why there’s a delay?
We understand how important it is to have reliable service and we appreciate you reaching out to us here. While we don't have access to information regarding network improvements, we will be glad to offer any additional assistance to help improve your expereince. Do you have access to WiFi in your home? If so, does your device have WiFi calling enabled? This can help to improve your experience when at home.
-Andi
Start a new topic or ask questions in the open forum.
