Service

[Emstrider]

I've been to the Verizon store twice, been on the phone with Verizon support three times. I have two phones on my plan, the issue is whenever my phone is locked I can't receive calls and sometimes can't make calls when the phone is on. Verizon has reset my settings, mobile network settings, changed Sim cards, changed the esims on the phones and we even got new phones today to see if that fixed the problem. Nope, even after all that which it's been over a week. The phones still have the same issue, I'm really starting to think it's Verizon because another customer came in the store and his words were "You said my phone would make calls if I got a  new phone". Then the gentleman helping me said "Yeah we've been having people come in with the same issue". I 100% understand that things mess up sometimes but I've been all over the place trying to get this fixed and I honestly don't know what to do besides leave Verizon. Multiple people are having this issue and Verizon hasn't stated anything. That's the least they could do is give people a reason why the phones won't make calls. I've missed very important phone calls and couldnt make phone calls when I HAD to, it's just terrible. Verizon support and the store don't have any idea on how to fix it, I'm paying 200+ to text and BARELY make or receive calls. I get it, I have the data but the main use for a phone is to call and text. 

[vzw_customer_support]

Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a private note in order to assist you and troubleshoot your service concern.

-Will

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your service concerns. Review of these service issues will require access to your individual account, so we will need to continue in Private Message to fully resolve the concern. 

We also recommend making use of our Device Troubleshooting Assistant. It is available 24/7 to help our customers answer common questions and fix many issues: https://www.verizon.com/support/devices/#mobile 

Additionally, you can always check for any outages by checking your network status here: https://www.verizon.com/support/check-network-status/

If you still require assistance or have any questions, please contact us for support. 

~Izzy