I just clicked on the link from the forum page (it's also on the main Verizon website if you scroll all the way to the bottom), and it worked for me. However, I access the forums and Verizon website from a PC and not the app, so it's possible that the app version has some issues. Had read a few posts recently from people saying they couldn't see the private message envelope for some reason as another example.
It's hard to say why the signal is weak where you are. Besides bodies of water, other factors which can cause the problem include, but are not limited to:
- bad angle to the towers: either being on a hill or in a valley and the nearest towers not being on the same relative elevation
- dense forests, a lot of buildings, or new construction absorbing the radio waves
- deprioritization on the network: customers on more expensive service plans get priority on the towers and are more likely to connect to closest towers; those on other plans have higher probability of their devices connecting to towers farther away, which weakens signal strength received by their devices
- lots of population growth in your neighborhood causing increased network congestion
- some outside source of interference blocking Verizon reception (I've personally experienced this around anything producing strong EMF, others have reported being close to airports can be problematic, probably because of the air traffic control tower radio transmissions somehow interfering, there are other things too, but won't go into all the details).
- older device and/or now unsupported device not being able to use all current wireless technology
- out-of-date SIM/eSIM
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I'm not a Verizon employee, just another customer trying to help.
