UPS lost trade in phone

[shorr]

We sent our trade in back on March  10, 2024. I called and was told by the Verizon rep that they received the phone but it was being evaluated.  Now in May, I am being billed back the credit we were given. The tracking # is coming up invalid.  This seems like a pattern with Verizon from what I am reading and hearing. I have been on chat 3 times and keep getting disconnected or the chat bot isn't understanding the problem I have. I called their 800# twice and got hung up on.  Verizon is the the hardest company to do business with of any company I deal with.  I  am at a loss and beyond frustrated with Verizon .

[vzw_customer_support]

Hello, shorr. My apologies to hear of your experience but rest assured, help is here. We can definitely make this an easy process for you. Please tell us more. What is the tracking number? 

-Natasha

[shorr]

Submission #*****

UPS tracking #  1ZB3469R0602767551

[vzw_customer_support]

We appreciate the additional details shorr. To better assist you, we will send you a private message. 

~Freddy

[shorr]

Hi Natasha, Please advise what the resolution is for this "lost" trade-in phone.   

[Dri11]

I'm currently going through the same issue. Have you received an update? I was told by an agent in the chat that I would need to start a claim. Which makes no sense being that Verizon sent the pre-paid shipping label to me.  UPS says Verizon needs to start the claim. SMH

[shorr]

I got a request for the submission # and track # which I promptly gave and have not heard anything back as of yet. 

[vzw_customer_support]

Oh, no! We are truly sorry to see you in this trade-in dilemma. Our goal is to offer the support you need.

For more trade in info, check out our FAQs: https://www.verizon.com/trade-in/faq/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[shorr]

To anyone else experiencing a LOST TRADE IN Phone that was shipped to Verizon, this forum is a joke and I am convinced that bots are responding to me each time I post.  NOONE from Verizon has been able to give me a resolution to my problem other than they are billing us back the measly $127 credit they gave us.  The bots can only say they care about my situation and are there to help.  I would not recommend using this forum for anything other than having a place to sound off.